Beltone Academy is the learning and development arm of Beltone Holding,
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Beltone Academy is the learning and development arm of Beltone Holding,
You Want to Improve Customer Loyalty?
First, win the hearts of the people serving your customers.
More than 70% of what makes a customer experience great is based on the behavior of frontline employees. If they are enthusiastic promoters of your organization, your customers are a lot more likely to be promoters too. Employees must feel like valued members of a winning team pursuing an important mission. It takes a leader to inspire and lead them to accomplish this.
In the Leading Customer Loyalty work session, managers learn how to:
Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and customers.
Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity through six essential practices:
Surprising with unexpected extra
In Class
1 Day
